Wix Stores: Canceling and Refunding Orders Using the Wix App
読了目安: 5分
Using the Wix mobile app you can handle cancelations and refunds from wherever you are. After you cancel and/or refund an order, the order status updates to reflect the change.
重要だ：
Once an order status is changed to canceled and/or refunded, the status cannot be changed back.
In this article, learn how to:
Canceling and refunding an order
You can process PayPal or Stripe refunds right from the Wix mobile app. Other orders must be refunded outside of Wix. Follow the instructions below to update your records.
To cancel and refund an order:
- Go to your site in the Wix app.
- Tap 管理
at the bottom. - Tap Sales.
- Tap Orders.
- Tap the relevant order.
- Tap the その他のアクション アイコン
at the top right. - Select Issue refund.
- Select an option:
Cancel and refund manual orders
Cancel and refund orders paid through PayPal, Stripe, or Wix Payments
Cancel and refund orders paid through other payment methods
Canceling an order
You can choose to cancel an order if, for example, customers change their minds and no longer want an unpaid order.
To cancel an order:
- Go to your site in the Wix app.
- Tap 管理 at the bottom.
- Tap Sales.
- Tap Orders.
- Tap the その他のアクション アイコン at the top right.
- Tap Cancel Order.
- (Optional) Notify your customer:
- Enable the Send a confirmation email.
- (Optional) Enter a note to your customer. The note appears in the confirmation email.
- Tap Next.
- Tap Cancel Order.
Refunding an order
You can refund an order to reimburse a customer who isn't fully satisfied with a product.
To refund an order:
- Go to your site in the Wix app.
- Tap 管理 at the bottom.
- Tap Sales.
- Tap Orders.
- Tap the relevant order.
- Tap the その他のアクション アイコン at the top right.
- Tap Issue Refund.
- If there is more than one item in the order, select the products and quantities you want to refund.
- (If you track inventory) Enable or disable the Update Inventory toggle.
- Tap Next.
- Select an option:
Refund manual orders
Refund orders paid through PayPal, Stripe, or Wix Payments
Refund orders paid through other payment methods
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