Wix Stores Troubleshooting: Customers Unable to Checkout from Your Store

In order to receive payment on your site, you need to set up at least one payment method. To get started, go to Accept Payments in your site's dashboard.

In most cases, Wix automatically connects you to the most suitable provider available in your region. The providers can include: 

To accept payments in your store, you need to upgrade to a plan that allows you to accept payments.

Note: If necessary, you can switch to a suitable plan. Any remaining credit from your current Premium plan is deducted from the price of your new upgrade. Learn more about upgrading an existing premium plan

To sell to customers in a specific country, you must have a shipping /delivery / pickup rule that applies to that country. 

For example, if you create shipping rules for the US and Canada, and a customer in France tries to purchase a product, they get a message that your store doesn't ship to their area. 

Tip: You can create shipping rules for individual countries plus an international rule to cover the rest of the world. Learn more about setting up shipping, delivery, and pickup.

If you have, for example, a $5 product, and a customer users a $10 off coupon on the product, the customer won't be able to check out because the price is a negative amount. To troubleshoot this problem, review which products each coupon or discount applies to. 

Tip: You can create percent discount coupons (e.g. 20% off) instead of price discount coupons (e.g. $10 off) to avoid this problem.