In some cases, Wix Payments needs to hold a portion of each payout for a set amount of time. From your mobile Payouts dashboard, you can see exactly how much is kept in reserve and when it's due to be released.

Click a question below to learn more about reserve funds.

Why are funds placed in reserve?

Keeping a percentage of your funds in reserve lets you easily cover refunds or potential chargebacks from customers. If your Wix Payments account is subject to refunds or chargebacks, it's necessary to keep some funds in reserve to cover those possibilities. After a period of time, your account may be reviewed to see if a reserve is still applicable.

What kind of reserve funds are there?

There are 2 types of reserve:

Rolling reserve: This is the most common type of reserve. A rolling reserve is when a percent of each payout is held for a set number of days before being released in the next available payout. Rolling reserves are held from each payout on an ongoing basis.
One-time reserve: This is a specific amount of money held from your available balance once for a set number of days, then released in the next available payout.

Note: On rare occasions, the reserve release date might be extended after your account is reviewed. This means certain reserve amounts will be sent with a later payout. This allows us to continue to cover potential chargebacks and refunds.

Can I see an example of reserve funds?

In this example, 10% of each payout is held for 90 days. After 90 days, that money is released, which means it is available for payout.

The In reserve tab shows you how much money is currently held in reserve - in this case, a total of $75:

The $75 will gradually be released on a rolling basis. After each reserve amount is released, it is added to your next scheduled payout. Tap the Released tab to view funds that have already been paid out.

Wix Payments Mobile: Reserve Funds

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